One AI brain behind every communication channel. Messages flow in, get normalized, deduplicated, classified, and routed — all in real time.
Every message from every channel is transformed into a single, consistent JSON schema — same structure whether it came from an Instagram DM or a formal email.
Matches the sender to an existing contact by phone, email, social handle, or fuzzy name matching. Same person across 3 channels? One unified profile.
AI analyzes the message to determine: What do they want? How urgent is it? What's their mood? Multi-channel contacts get auto-priority boost.
Pull in existing client data, open deals, past interactions, and preferences. Known clients never have to repeat themselves across channels.
AI generates a response tailored to the channel — casual + emoji for Instagram, structured buttons for Messenger, formal for email. Right tone, right format, every time.
Simple FAQs and acknowledgments go out instantly. New leads, pricing, and complaints get queued for your team to review, edit, and approve.
Instant, AI-generated replies sent back through the original channel. No human needed.
Draft response prepared, queued for your team to approve, edit, or reject before sending.
Every interaction across all channels in a single, chronological view per contact.
Urgent messages and new leads trigger instant Slack notifications with full context.
Response times, message volume, deflection rate, and lead conversion by source.
Fuzzy matching across phone, email, social handles, and names to merge contacts.
Auto-enrich with open deals and client history. New contacts become CRM leads.
TCPA for SMS, 24-hr messaging windows, opt-in tracking, and message retention.