An autonomous agent that reads every incoming email, understands intent, enriches with CRM data, drafts contextual responses, and routes intelligently — in under 60 seconds.
New emails are detected in real-time via Gmail API push notifications or IMAP polling every 2 minutes. The agent fetches the full message, headers, and attachments metadata.
Gmail API IMAP WebhooksClaude analyzes the email content, sender context, and tone to assign a category, subcategory, priority level, and confidence score. Flags like legal language, competitor mentions, or phishing attempts are detected automatically.
The sender is matched against your CRM contacts. If found, the agent pulls active deals, account status, last interaction, and project context — giving the AI the full picture before drafting a reply.
HubSpot Salesforce PipedriveUsing your brand voice, CRM context, and category-specific templates, the AI drafts a natural, personalized reply. Leads get a warm intro with a CTA. Clients get project-specific acknowledgments. Complaints get empathy-first responses.
Brand Voice Templates Tone MatchingBased on classification, confidence, and risk level, the agent decides exactly what to do with each email and its draft response.
High confidence, low risk. Simple acknowledgments, vendor declines, FAQ replies. Sent automatically.
New leads, complaints, pricing topics, legal language. Draft is ready — human approves or edits before sending.
Routed to the right team member — sales, support, or accounting — based on configurable rules.
Newsletters, spam, and irrelevant noise. Labeled, archived, and out of your inbox silently.
Urgent items and new leads trigger instant Slack notifications with a draft preview and approve/edit/reject buttons. Every action is logged. Gmail labels are applied automatically for easy filtering.
Slack Gmail Labels Audit Log