Custom AI chatbot that learns your business knowledge and answers customer questions 24/7 with accurate, sourced responses.
Add your business info through the admin dashboard — paste text, upload PDFs, add FAQ pairs, or scrape your website URL. The system accepts any content format and processes it automatically.
Content is automatically split into optimized chunks with overlapping context windows. FAQ pairs are preserved as individual units. This ensures the AI retrieves the most precise, relevant information.
Each chunk is converted into a high-dimensional vector using Voyage AI's embedding model. These vectors capture the semantic meaning of your content — not just keywords, but actual understanding of what the text means.
Vectors are stored in Pinecone's managed vector database, organized by tenant namespace. Each client's knowledge is completely isolated. Pinecone enables millisecond similarity search across millions of vectors.
A visitor on your website clicks the chat widget and types a question. The widget is fully customizable — your brand colors, welcome message, and lead capture fields. Works on any website with a single script tag.
The question is embedded into a vector and searched against Pinecone. The top 5 most semantically similar knowledge chunks are retrieved — even if the customer uses different words than your source content.
The retrieved knowledge chunks are injected as context into Claude AI along with the customer's question. The AI generates a natural, conversational response grounded in your actual business information — no hallucinations, no generic answers.